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WebCyclery & WebSkis

Location & Directions 541-318-6188
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 5:00pm
Sun: Closed
 
 
 
 
 

Policies and Shipping

100% SATISFACTION GUARANTEE

We want you to be happy with your purchase and the WebCyclery/WebSkis experience. We stand behind everything we sell. If for any reason you are not satisfied with your purchase, please let us know within 30 days. We'll work with you to figure out a solution, whether that means a replacement or a refund or something else.

SHIPPING (Continental U.S.)

We ship via USPS and UPS, depending on the size, value, and destination. The prices below are for standard size packages to the continental US. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Shipping to Alaska and Hawaii will vary greatly. Shipping outside of the US will usually be done via USPS, and prices will vary.

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $25.00 $6.99 $27.99 $62.99 FREE
$25.01-$99.99 $10.99 $31.99 $69.99 FREE
$100.00+ FREE $39.99 $79.99 FREE
FAT BIKES $100 call call FREE
TANDEMS $400 n/a n/a FREE


Note: Orders placed by noon typically go out the same business day. Items marked as "in warehouse" will typically ship the next business day. Orders placed after noon will usually ship one business day after being placed.

Shipping ETAs

Wondering how long your order will take to arrive via UPS? We're located in Bend, Oregon. Check out the map below to find out how long UPS Ground packages will take to get to you.

*Weather delays are not covered under the UPS guarantee.

Please Note: During the holidays UPS Ground will not be shipping on the following days:

NO GROUND SERVICE ON NOV 28-29, DEC 24-25, and Dec 31 and Jan 1.

If you have questions about Holiday shipping give us a call at 1-888-759-2453. Thanks!

Orders must be in by 1PM (PST) to get shipped on the same day (assuming the product is in stock.) If it absolutely has to be there, you might want to upgrade to or 2 Day or Next Day shipping.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Items marked as "In Warehouse" will usually be available 3-5 business days after placing your order.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered (We're human, our inventory can definitely get screwed up from time to time). If this should occur, we will try to contact you to let you know the situation. If we can't get in touch with you quickly, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Items in like new condition should have no marks from installation or any other signs of use, and need to be in their original packaging. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

If you return an item and received free shipping, the actual shipping charge will not be refunded. Example - if you buy a crank for $200, we give you free shipping. But if you return that crank, we will refund $200 less the actual shipping cost that we paid to ship the item.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

Email sales@webcyclery.com for a Return Authorization (RA#).

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Due to the massive size of our parts database, you may find a typo or mispriced item from time to time. Depending on the size of the discrepancy, we cannot always honor these incorrect prices, but please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.